LEGAL
Terms of Service
Last updated: July 27, 2026
Service: GrantMemory
Operator: GrantMemory (“Provider,” “we,” “us”)
1. Agreement
By creating a workspace, inviting seats, clicking accept, or paying for the Service, you agree to these Terms and the Privacy Policy. If you accept for an organization, you represent that you have authority to bind it. Signed order forms and addenda control where they conflict.
2. The Service
GrantMemory provides institutional memory tools for grant-funded teams, including uploading source materials, converting and storing Markdown knowledge items with metadata, human admission into a queryable library, cited chat over admitted content, and available export features. MVP scope may change and pilot features may be incomplete.
What the Service is not
- A blank-page grant writer that invents fundable proposals without your admitted corpus.
- A public research chatbot over the open web.
- A guarantee of funding, compliance approval, or institutional review board outcomes.
- A substitute for professional judgment by investigators, grants staff, counsel, or compliance officers.
- A submission portal, funder CRM, budget system of record, or marketplace that shares content with other institutions.
3. Accounts, seats, and access
- Customer designates owners and admins who invite seats by email.
- Each seat is for one natural person. Sharing login credentials is prohibited.
- Customer is responsible for seat activity and promptly disabling seats when people leave.
- We may suspend seats or workspaces for security risk, nonpayment, or Terms violations.
4. Customer Content and license
Customer retains ownership of Customer Content. You grant us a limited, worldwide, non-exclusive license to host, copy, process, transmit, display, and create technical forms of Customer Content, such as Markdown conversions, embeddings, and previews, solely to provide and secure the Service and as directed by you.
You represent that you have the rights to upload content; it does not violate law, confidentiality rules, or third-party rights; you will not upload malware or attempt to break tenant isolation; and you will not use the Service to train a competing model on non-public product data or other customers’ content.
Pending items are not available for cited chat until a seat admits them. Automated conversion can err. Customer must review before treating text as institutional memory.
5. AI outputs and disclaimers
The Service uses automated systems, including third-party AI models, to convert documents and answer questions. Outputs may be inaccurate, outdated, incomplete, or misleading. Cited answers can still misquote, miss context, or omit better sources.
You must review all outputs before relying on them in proposals, reports, personnel statements, budgets, or funder communications. The Service does not provide legal, accounting, tax, medical, or regulatory advice, and we do not warrant outputs are fundable, compliant, non-infringing, or suitable for a particular purpose.
6. Privacy and security promises
- Workspaces are private by default and isolated from other customers’ workspaces.
- We will not use Customer Content to train public foundation models.
- Access is limited to invited seats and subprocessors that need access to operate the Service.
- We provide export and deletion paths as described in product documentation and the Privacy Policy.
We do not promise on-premises deployment, a BAA, named FERPA or FedRAMP certifications, zero logging of all operational metadata, or specific data residency unless separately agreed in writing.
7. Fees and payment
The standard GrantMemory plan is $5,000 per year per center workspace, unless a signed order form states otherwise. Subscriptions renew automatically and are prepaid unless stated otherwise. Taxes are extra where required. For refund questions, contact [email protected].
8. Acceptable use
You will not probe, scan, reverse engineer, or bypass access controls or rate limits except as allowed by law; process unlawful content; resell the Service without written consent; or use the Service to train a competing foundation model using confidential product materials. We may investigate and suspend violations.
9. Third-party services
The Service depends on third parties for hosting, storage, model providers, and payment. Their failures can affect availability. Links to third-party sites are not endorsements.
10. Intellectual property in the Service
We and our licensors own the Service software, branding, documentation, and product design. These Terms do not transfer that ownership. Feedback may be used to improve the Service without obligation.
11. Confidentiality
Each party will protect the other’s non-public information with reasonable care and use it only to perform under these Terms. Customer Content is Customer’s confidential information. Exceptions include information that is public, independently developed, or rightfully received without duty.
12. Term and termination
These Terms start when first accepted and continue until terminated. You may stop using the Service and request closure. We may terminate or suspend for material breach, illegal use, or nonpayment. After termination, we delete or return Customer Content per the Privacy Policy and order form, subject to legal retention.
13. Warranty disclaimer
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
14. Limitation of liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, data, or goodwill. Total liability in any 12-month period is limited to amounts you paid for the Service in that period, or $100 if you paid nothing.
15. Indemnity
Customer will defend and indemnify us against claims arising from Customer Content, misuse, or violation of law or these Terms, except to the extent caused by our willful misconduct.
16. Governing law and disputes
These Terms are governed by the laws of the United States and the state where GrantMemory primarily operates, without regard to conflict-of-law rules. Courts with competent jurisdiction may hear disputes unless a signed order form requires otherwise.
17. Changes to the Service or Terms
We may modify the Service and these Terms. For material changes, we will provide notice. Continued use after the effective date constitutes acceptance except where law requires otherwise.
18. Miscellaneous
These Terms, the Privacy Policy, and order forms are the entire agreement. Invalid terms are severed. Notices may be sent to [email protected].
19. Contact
GrantMemory
[email protected]